The sherpa had a great time playing Grand
Banks Casino. Unfortunately, it took almost
a month from my cashout request to actually
get the funds back into my account. I don't
care what the problem is, anything more than
10 business days is completely unacceptable.
URL: www.grandbankscasino.com
Software: Playtech
Software
Type: PC Download
Accepted Deposit
Methods: credit card, debit card, cheque,
bank transfer, Neteller, Instadebit, PrepaidATM,
Firepay, Moneybookers, Prepaid Card
Customer Service: Email / Toll Free
phone / Live Chat
Auditor: Online
Players Association
Payout %:
97.64
The Bonus
Bonus Amount: 100% signup
bonus up to $250.
Wager Requirements:
Wager 5x the deposit to get bonus. Wager 15x
the bonus to withdraw. Baccarat, Craps, Roulette
and Sic Bo do not count towards wagering requirements.
The Games
It's a real shame that I can't give Grand
Banks Casino the thumbs up, because I really
enjoyed their games. The server was responsive
and the games had a lot of variety. Grand
Banks lines up their games on the right hand
side and groups them according to type. So
you have your card games with BJ, Pai Gow,
War, Three Card Poker, Caribbean Stud, and
Let Em Ride; then you have your slots, progressive
slots, video pokers, bonus games. All in all,
a very clean interface and easily navigated.
The Blackjack minimum was $5 but the rules
suffered from the same problem of all Playtech
casinos, which is the dealer does not reveal
blackjack until you have played your hand.
As I've said before, this is just greedy.
There were 5 and 10 cent video poker games,
which is really nice. Grand Banks also had
nickel slots, which are a lot of fun if you're
just playing slots for the hell of it.
Customer Service
The customer service at Grand Banks was really
top notch. My live support requests were picked
up quickly and they were able to answer my
questions without any delay. Once in a while,
they'd also "broadcast" a "hello" just to
let you know they were there, should you need
them. I thought this was a really nice touch.
The Withdrawal
Their site states that it takes 7 to 10 business
days to approve the withdrawal and then a
little more time depending on your method
of withdrawal. Neteller, which is what I use,
takes less than 24 hours. So at the outside,
we're talking 11 days.
My withdrawal took 26 calendar days (17 business
days). I'm not asking for instant funds or
even next day funds but 26 days is way too
much. I asked customer service and they told
me that there was a backlog but that I should
be receiving my funds "soon". Could you imagine
trying to cash in your chips in Las Vegas
and having to wait 26 days? OK, so online
gambling means processing time so the casinos
can make sure there's no fraud. I completely
understand this. I am fairly patient and wait
the minimum of what the casino states their
withdrawal time will be before contacting
them. My experience at Grand Banks Casino
was unacceptable.
Final Thoughts
As I said before, it's a shame that I have
to give Grand Banks the thumbs down because
I really liked them. (Up until the withdrawal.)
If they can sort out their cash-in delays,
then I can recommend them. But for now, why
deal with the aggravation of not knowing where
you withdrawal is when you can go play another
casino that uses the same software, such as
Swiss Casino.
