Reef Club Casino is the sister casino to Casino-On-Net,
one of the oldest and most popular online
casinos. The only difference I can tell between
the two is the marine motif. The big draw
of both these casinos is that they are very
reputable and you feel very comfortable that
you will get paid. But what about customer
service and the cash-in process?
URL: www.reefclubcasino.com
Software: Random Logic
Software
Type: PC Download, Flash
Accepted
Deposit Methods: credit card, debit card,
cheque, bank transfer, Neteller, Firepay,
Rabobank, Laser, Solo, Switch, paysafecard,
PrePaidATM, 1-Pay, NetPay, ACTeCash
Customer Service: Email / Toll Free
phone
Auditor: Price Waterhouse
Coopers
Payout %: 97.6%
The Bonus
Bonus Amount: 20% up
to $200
Bonus Wager Requirements:
Must wager 5x the deposit. So depositing $100
and getting a $20 bonus would mean $500 of
wagering. Roulette and Craps are not counted
towards the requirement.
Certainly, Reef Club Casino has the most deposit
methods in the whole industry. I stick to
my trust Neteller account and deposit $100.
My bonus of $20 was credited instantly. The
best part of this bonus is none of this wager
20x the bonus and deposit nonsense. Reef Club
just wants to make sure you play a decent
amount of games before cashing out.
The Games
Reef Club Casino is never going to win the
Most Games Offered Award but the ones they
do have are fast and the graphics are clean.
I start with Blackjack. When you sit down,
you choose your choice of table types with
either a $1, $5, or $10 minimum. Each of these
minimums has an associated maximum. Since
I'm no high roller, I never pay attention
to these maximums. (If you are a high roller
and this does matter to you, then, first,
you should be Vegas, and second, how about
throwing a few hundred my way?) The BJ game
here is pretty standard: dealer stays on all
17s, double down on any two cards, can double
down after a split. My session however was
(I think) atypical in that the dealer got
21 (not Blackjack, drawing to 21) 13 out of
50 times. That's almost unbelievable. Talk
about bad luck. I quickly move on to Video
Poker.
Reef Club's Video Poker is my least favorite
of any casino. They only offer ONE version.
$1 Jacks of Better "Full Pay". If you want
to play for lower stakes, you're out of luck.
After a few rounds, I'm still even so I check
out Pai Gow Poker. Reef Club offers "House
Way" in Pai Gow, which means they'll arrange
your hands according to how the house would
do it. 95 out of 100 times, it's exactly how
you would do it, but sometimes, I don't want
to play the house way. It's just a hunch,
and unlike Blackjack, I think you have to
play your hunches in Pai Gow. In any case,
the House Way button automatically plays the
hands -- I prefer online casinos that allow
you to decide whether you want to play it
the house way. In any case, Pai Gow Poker
is a streaky game and I'm down $40 after 10
hands.
Finally, I check out the Slots. Reef Club
has two slots: regular and progessive and
each comes in a 25 cent or dollar variety.
That's it. No cool video bonus slots, no multi-line
slots. Just 3 coins, one line. They have more
choices at In-N-Out burger. I got bored very
quickly and moved back to Blackjack. Once
I got my $40 back from Pai Gow, I call it
a day and hit the cashier.
(For the record, they also have Carribean
Poker, Craps, Roulette and Baccarat. A whopping
total of 8 games.)
The Withdrawl
Reef Club Casino has two member types, the
regular folks and the "Black Pearl" members.
Regular folks get their cashouts held for
5 days; Black Pearl members get their cashouts
held for 2 days. Add in a day for processing
and then potentially more time depending on
the payout method and you have a long withdrawal
process. My cashout via Neteller took exactly
7 calendar days. Not great but reasonable
enough.
Customer Service
I contacted customer service by email once
to find out if I had met my wagering requirements.
They responded with an actual answer within
30 minutes. The second time, I called them
up to ask some general question about the
casino. The service rep was very friendly
and answered my question promptly. What Reef
Club Casino is missing in game variety, they
make up for in customer service.
Final Thoughts
If you primarily play Blackjack, Roulette,
Pai Gow, Stud, or Craps, then Reef Club Casino
is the place for you. If you're looking for
lots of slot machines and a variety of video
poker, then look elsewhere. Overall, Cassava
Enterprise (which runs both Casino-On-Net
and Reef Club) is very well respected and
you should feel confident in playing with
them. Their withdrawal process takes longer
than I'd like but you get good customer service
and a solid reputation.
