Swiss Casino was one of those casinos that
I just randomly found and I have to report
that I was very pleased with it. Sure I won
some money, but they had a fast withdrawl
process that kept me informed every step of
the way. I like this is a casino. I also thought
the software and presentation was excellent.
Accepted Deposit Methods:
debit card, cheque, bank transfer, Neteller,
Firepay, Citadel, 900pay, Moneybookers, EcoCard,
Email / Toll Free
phone / Live Support
Swiss Casino has a unique bonus where you
can get up to $400 free. However, if you get
all $400, it means you're either a terrible
gambler or had one of the worst streaks of
luck ever. How it works is that you get a
100% match up to $100 for your first deposit.
If you lose all of it, you can redeposit another
$100 and get another $100 in bonus money.
If you don't have a $0 balance when you make
your second deposit, you won't get the bonus.
You can do this up to 3 times.
Wagering Requirements: You must wager the
deposit and bonus 20x. Baccarat, Craps, Roulette,
and Sic Bo do not qualify.
I deposited $100 via Neteller and received
my bonus right away.
Swiss Casino has a comp program that allows
you to earn points ($10 wagered = 1 pt) and
then convert them to real cash.
Swiss Casino groups their games according
to type. So you have Slots, Video Slots, Card
Games, Table Games, Bonus Slots, Progressive
Slots, and Video Poker.
I start off in Pai Gow. The minimum bet is
$1 for Pai Gow. There's a house way button
but it's automatically played (no chance for
you to review). What I really like about the
Playtech software is that almost everything
is customizable. You can set the game speed,
the size of the screen, sound options, etc.
I wish they'd have seperate settings for every
game though. I like my poker to be really
fast but I prefer craps to be medium speed.
In any case, the games are as fast or as slow
as you like. I didn't have much luck in Pai
Gow Poker so I moved on to Blackjack.
The Blackjack limits are $1 minimum and $100
maximum. I prefer a higher maximum even though
I rarely play hands over $25. Once in a while,
I like the option of just going big. BJ was
quick and I like that the software warns you
if you are about to hit on 17 or above. (Trust
me, in many many hands of blackjack, sometimes
your finger clicks on hit even though you
mean stand.) The one part of the BJ software
I didn't like is that they won't show you
dealer BJ until you have played your hard.
This is just really greedy on the casino's
part. For example, let's say you have 2 aces
showing and the dealer has an ace. In Vegas,
the dealer will reveal blackjack and that's
it for the hand. Here, you have to decide
whether you want to split those aces first.
Of course, you're going to split them and
then the dealer reveals blackjack. So frustrating
and so unnecessary.
My next stop was Video Poker. Swiss Casino
offers 5 cent / 10 cent / $.25 / $.50 / $1
/ $2 / $5 coin sizes. It also allows you to
gamble or half gamble your wins. (By default
the double screen comes up but you can turn
this off in options.) There is an auto hold
feature but it only holds winning hands. If
you had a flush draw, say 5 to 8 of hearts,
it doesn't automatically hold them. I got
really lucky playing Jacks or Better and I
hit a bunch of four of a kinds. Unfortunately,
I decided to up my coin size to $1 and lost
Luckily for me, Swiss Casino has that bonus
offer for your second deposit as well so I
deposited another $100. I played everything
from slots to Casino War and my bankroll was
up to $300 after I met the wagering requirements.
I then played an hour or so of Baccarat and
Pai Gow. After not making any dent into the
$300 bankroll, I decided to cash out.
The withdrawal process took exactly 5 business
days. My cash-in was held for two business
days and then Swiss Casino contacted me to
request a copy of my license. I emailed it
to them and they replied with an email saying
they had received it and was going forward
with the process. You'd be surprised how many
casinos don't even bother to confirm receipt
of your documents.
Three business days later, I had the money
in my Neteller account. A very painless and
comfortable withdrawal process.
I contacted Customer Service to find out if
I'd met my wagering requirement. (After the
Platinum Play Casino fiasco, I like to make
sure now.) I emailed them and they eventually
replied but it took about 14 hours. This was
on a weekend but I am a firm believer in 24/7
support and I'm an impatient man.
So, while waiting for their reply email, I
called them and asked the same thing. My call
was answered quickly and the service rep was
very friendly. After getting my account details,
she put me on hold, and after 2 minutes, was
able to verify that I had indeed met the wagering
Overall, I'd give Swiss Casino's customer
service a thumbs up. From the support requests
to the withdrawal process, everything went
without a hitch.
I was very satisfied with my experience at
Swiss Casino. The fact that I actually won
$100 helped too but I think everything from
the software to the customer service was great.
I recommend it.