Swiss Casino review

URL: www.scasino.com
Software: Playtech
Software Type: PC Download
Accepted Deposit Methods: credit card, debit card, cheque, bank transfer, Neteller, Firepay, Citadel, 900pay, Moneybookers, EcoCard, Paysafecard
Customer Service: Email / Toll Free phone / Live Support
Auditor: n/a
Payout %: n/a

The Bonus

Swiss Casino has a unique bonus where you can get up to $400 free. However, if you get all $400, it means you're either a terrible gambler or had one of the worst streaks of luck ever. How it works is that you get a 100% match up to $100 for your first deposit. If you lose all of it, you can redeposit another $100 and get another $100 in bonus money. If you don't have a $0 balance when you make your second deposit, you won't get the bonus. You can do this up to 3 times.

Wagering Requirements: You must wager the deposit and bonus 20x. Baccarat, Craps, Roulette, and Sic Bo do not qualify.

I deposited $100 via Neteller and received my bonus right away.

Swiss Casino has a comp program that allows you to earn points ($10 wagered = 1 pt) and then convert them to real cash.

The Games

Swiss Casino groups their games according to type. So you have Slots, Video Slots, Card Games, Table Games, Bonus Slots, Progressive Slots, and Video Poker.

I start off in Pai Gow. The minimum bet is $1 for Pai Gow. There's a house way button but it's automatically played (no chance for you to review). What I really like about the Playtech software is that almost everything is customizable. You can set the game speed, the size of the screen, sound options, etc. I wish they'd have seperate settings for every game though. I like my poker to be really fast but I prefer craps to be medium speed. In any case, the games are as fast or as slow as you like. I didn't have much luck in Pai Gow Poker so I moved on to Blackjack.

The Blackjack limits are $1 minimum and $100 maximum. I prefer a higher maximum even though I rarely play hands over $25. Once in a while, I like the option of just going big. BJ was quick and I like that the software warns you if you are about to hit on 17 or above. (Trust me, in many many hands of blackjack, sometimes your finger clicks on hit even though you mean stand.) The one part of the BJ software I didn't like is that they won't show you dealer BJ until you have played your hard. This is just really greedy on the casino's part. For example, let's say you have 2 aces showing and the dealer has an ace. In Vegas, the dealer will reveal blackjack and that's it for the hand. Here, you have to decide whether you want to split those aces first. Of course, you're going to split them and then the dealer reveals blackjack. So frustrating and so unnecessary.

My next stop was Video Poker. Swiss Casino offers 5 cent / 10 cent / $.25 / $.50 / $1 / $2 / $5 coin sizes. It also allows you to gamble or half gamble your wins. (By default the double screen comes up but you can turn this off in options.) There is an auto hold feature but it only holds winning hands. If you had a flush draw, say 5 to 8 of hearts, it doesn't automatically hold them. I got really lucky playing Jacks or Better and I hit a bunch of four of a kinds. Unfortunately, I decided to up my coin size to $1 and lost everything.

Luckily for me, Swiss Casino has that bonus offer for your second deposit as well so I deposited another $100. I played everything from slots to Casino War and my bankroll was up to $300 after I met the wagering requirements. I then played an hour or so of Baccarat and Pai Gow. After not making any dent into the $300 bankroll, I decided to cash out.

The Withdrawal

The withdrawal process took exactly 5 business days. My cash-in was held for two business days and then Swiss Casino contacted me to request a copy of my license. I emailed it to them and they replied with an email saying they had received it and was going forward with the process. You'd be surprised how many casinos don't even bother to confirm receipt of your documents.

Three business days later, I had the money in my Neteller account. A very painless and comfortable withdrawal process.

Customer Service

I contacted Customer Service to find out if I'd met my wagering requirement. (After the Platinum Play Casino fiasco, I like to make sure now.) I emailed them and they eventually replied but it took about 14 hours. This was on a weekend but I am a firm believer in 24/7 support and I'm an impatient man.

So, while waiting for their reply email, I called them and asked the same thing. My call was answered quickly and the service rep was very friendly. After getting my account details, she put me on hold, and after 2 minutes, was able to verify that I had indeed met the wagering requirements.

Overall, I'd give Swiss Casino's customer service a thumbs up. From the support requests to the withdrawal process, everything went without a hitch.

Final Thoughts

I was very satisfied with my experience at Swiss Casino. The fact that I actually won $100 helped too but I think everything from the software to the customer service was great. I recommend it.